Refunds, Cancellations, Returns Policy

Refunds

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

Cancellations

You’re free to cancel an order anytime before items have been created. If a cancellation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible.

Returns

We do not require customers to return any items. Photo evidence will be sufficient for any discussion.

When Customers Change their Mind

If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.

Contact: 

info@tanyaartanddesigns.com